Contact Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to correct something we have published, ask how a bonus term actually works, suggest a new casino not on GamStop that we have not yet reviewed, or query how our rankings are put together. We are a research and comparison publisher, not a gambling operator, so the fastest route to a resolution depends entirely on what you need. This page explains which questions we can answer, which ones only the casino itself can settle, and where to go if the issue is about your own gambling rather than our content.
What to send us, and what to send elsewhere
We do not hold accounts, process deposits, pay withdrawals or release bonuses. If your message is about money sitting in an account, we cannot move it. Use the table below to work out where your enquiry belongs before you write.
| Your question | Who can resolve it |
|---|---|
| A factual error, outdated bonus term or broken detail on one of our pages | Our editorial team — send the page and the specific line |
| How wagering requirements, game contribution or cashout caps work in general | Our editorial team, or our reviews of non GamStop casinos |
| A pending withdrawal, failed deposit or locked account | The casino's own support desk, in writing |
| Identity verification (KYC) or source-of-funds documents | The casino's compliance team — they set the document list |
| An unresolved complaint against an offshore-licensed site | The casino's complaints procedure first, then its licensing authority or listed alternative dispute resolution body |
| Wanting to stop gambling, or worries about someone else's gambling | GamCare and the National Gambling Helpline — see the support section below |
| Partnership, listing or advertising enquiries | Our commercial contact — flag it clearly in your subject line |
How to write a message we can act on
- Name the page and, if possible, quote the sentence you are questioning.
- Tell us the date you read it — offers on new casinos not on GamStop change often, and terms are dated when we verify them.
- If it is a casino dispute, give us the operator name and a one-paragraph summary. We cannot intervene, but patterns across readers do inform whether a site stays on our lists.
- Leave out account numbers, passwords, card details and copies of ID. We never need them, and we do not want them.
- Say what outcome you are after: a correction, an explanation, or a site we should look at.
We read everything that arrives and reply to editorial queries in the order they land. Complex questions about licensing or bonus terms may take longer, because we check before we answer rather than replying from memory.
Where commercial relationships sit
Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That funding pays for the research, and it is worth being plain about it: money does not buy a ranking, a rating or a favourable paragraph. Editorial placement is decided by the review team, and an operator that will not publish clear terms will not be listed regardless of what it offers to pay. If you think a page reads like an advert rather than an assessment, that is exactly the sort of message worth sending.
The casinos we are most often asked about
Three names generate more reader mail than the rest of our lists combined, usually because their headline numbers are the largest. Short notes on each, including the parts that generate the questions.
Betmica
Betmica sits at the top of our list of new casinos not on GamStop and holds our highest editorial rating, 10.0 — an in-house score reflecting breadth of games, clarity of terms and payment range, not a customer-review average. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, spread across early deposits rather than paid on one. The questions we get are almost always about that headline: a percentage that size is matched by wagering requirements, a maximum bet while a bonus is active, an expiry window and, on many offshore sites, a cap on what bonus-derived winnings can be withdrawn. The limitation: a bonus this large takes real turnover to clear, and it is not a UK Gambling Commission licensee, so British consumer protections and GamStop self-exclusion do not apply to it. Read the bonus terms in full before the first deposit, not after.
Kikibet
Kikibet is on the page because it pairs a substantial slots package — 350% up to £5,555 and 300 free spins — with a sterling-friendly presentation that suits UK readers who do not want every balance converted. Rated 9.8 editorially. Reader questions here tend to concern free-spin value: spins are usually locked to nominated games at a fixed stake, and winnings from them typically carry their own playthrough. The limitation: multi-tier welcome packages expire tier by tier, so a deposit made late in the window can miss part of the offer entirely.
Betninja
Betninja takes a different approach and that is why it earns its own entry: a flat £1,000 bonus and 100 free spins for new players, also rated 9.8. A fixed cash ceiling is easier to model than a four-figure percentage, which makes it a reasonable reference point when you are trying to understand whether a bigger headline is actually a better deal. The limitation: the flat structure means smaller depositors get proportionally less than the percentage-led packages, and as with every site on our lists, it operates outside Great Britain's licensing regime.
Comparing the headline offers
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.8 |
| Betninja | £1,000 bonus + 100 free spins | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.6 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
All offers are as advertised by the operators and subject to their own terms, minimum deposits, qualifying periods and wagering conditions. Offers listed in euros or dollars mean a UK player may face currency conversion on deposits and withdrawals. Ratings are ours and are editorial. Verified Sep 23, 2026.
Money questions we can answer, and the ones only your casino can
Payments generate the bulk of reader contact, so here is the general picture. Costs start with the minimum deposit, commonly in the £10 to £20 range at offshore sites, though some crypto-first operators set their floor by coin value instead. Beyond that, the real costs are indirect: currency conversion where the account is held in euros or dollars rather than GBP, card issuer charges, and network fees on cryptocurrency transfers.
- Debit cards — the default for most UK players. Credit cards are banned for online gambling by Great Britain's regulator, and some UK banks block gambling transactions to non-GB-licensed sites outright.
- E-wallets — often the quickest withdrawal route. PayPal availability at non GamStop casinos is limited and should never be assumed; check the cashier before depositing rather than after.
- Bank transfer — slower, usually a few working days, and sometimes the only route for larger sums.
- Prepaid vouchers — deposit-only in most cases, so you will need a second method to be paid out.
- Cryptocurrency — fast settlement, no bank involvement, but the value of your balance moves with the market and mistakes are irreversible.
Withdrawal timings vary from same-day e-wallet payouts to several working days, and almost all sites apply daily, weekly or monthly limits. Expect identity verification before the first payout, and source-of-funds checks on larger amounts. If a withdrawal stalls, the sequence is: complete verification, put the complaint in writing to the operator, then escalate to its licensing authority. We can explain that process; we cannot shortcut it.
What these sites actually offer
Readers sometimes contact us assuming every site on the list is identical. They are not. The libraries break down roughly like this:
- Slots — the bulk of every catalogue, from low-volatility classics to high-variance releases. RTP and volatility are the two figures worth checking, and RTP can differ between versions of the same game.
- Progressive jackpots — pooled prizes that grow until won, usually with a lower base RTP in exchange.
- Table games — blackjack, roulette and baccarat in software form, typically the cheapest games to play by house edge but often the ones contributing least to wagering requirements.
- Live dealer rooms — streamed tables with human croupiers, plus game-show formats. Usually excluded from, or heavily discounted in, bonus playthrough.
- Mobile play — most catalogues run in a browser rather than an app; performance varies more than operators admit.
The sportsbooks running alongside
Several of these operators run a betting arm next to the casino, often on a shared wallet so one balance covers both. That matters for bonuses: casino playthrough may not accept sports turnover, and sports free bets normally carry minimum qualifying odds, commonly around 1.80 in decimal terms. The markets typically cover pre-match and in-play football and the major sports, esports, accumulators, bet builders and cash-out. Cash-out values are the operator's own price, not a fair-value calculation, and the option can be withdrawn mid-event. Where a site advertises a shared wallet, check whether a casino bonus locks funds you were planning to bet with.
Eligibility, licensing and self-exclusion
You must be 18 or over to gamble. Casinos not on GamStop hold overseas licences — Curaçao is the most common — rather than a UK Gambling Commission licence, and accepting British customers is not the same thing as being authorised by the Commission to serve them. The practical consequences: GamStop registration does not block these accounts, GB advertising and bonus rules do not bind them, and complaints go to the overseas regulator rather than to a British body. Ownership structures are often offshore holding companies, which is worth checking before a large deposit. We say this on every page, and we will say it in any reply we send: no casino can be described as completely safe, and no withdrawal can be guaranteed.
If you are registered with GamStop, that exclusion runs for six months, one year or five years and exists to stop you gambling. Seeking a route around it is a signal worth taking seriously. Free, confidential help is available from GamCare through the National Gambling Helpline on 0808 8020 133, 24 hours a day. Blocking software and bank-level gambling blocks add a further layer. Our responsible gambling guidance sets out deposit limits, loss limits and self-exclusion in more detail.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no account access and no authority over any operator. Complete verification, submit a written complaint to the casino, and escalate to its licensing authority if it goes unanswered.
Will you review a casino I suggest?
Possibly. We prioritise sites that publish full bonus terms, accept GBP or make conversion costs clear, and offer payment methods that work for UK players. A suggestion is not a promise of a listing.
Do you take payment for a higher ranking?
No. Affiliate commission funds the site, but placement and ratings are editorial decisions. You can read more about how we work on our about page.
An offer on your site differs from the casino's.
Tell us. Operators change promotions without notice, and although we date our checks, terms can move between updates. The casino's current published terms always take precedence over ours.
Do you give gambling advice?
No. We explain terms, mechanics and risks. We do not recommend stakes, strategies or amounts, and nothing here treats gambling as a way to make money. Full details are in our terms and conditions.
Before you write
If your question is about a specific offer, the operator's own terms page will usually answer it faster than we can. If it is about how the category works — what wagering multipliers really mean, why an offshore licence changes your options, whether a payment method reaches UK banks — that is what we are here for. Send the page, the detail and the date, and we will look into it.